Join MooZ

Location: Gurugram, Haryana

Type: Full Time

Responsibilities:

As the Manager - Operations at MooZ, you will play a crucial role in overseeing and optimizing the operational activities in your center. Your primary responsibility will be to ensure efficient and smooth office operations, exceptional guest experiences and maximize profitability. You will lead a team of dedicated professionals, provide guidance and implement strategies to enhance productivity and customer satisfaction. The ideal candidate will have a strong background in the hospitality industry, exceptional leadership skills and a passion for delivering outstanding service.

• Oversee Daily Operations: Manage and supervise the day-to-day operations of all departments within the organization, including but not limited to, Front desk, Housekeeping, Food and Beverage, Office Maintenance, Client services and Coordinating with the Building Management
• Client's Experience Management: Ensure exceptional clients' experiences by maintaining high standards of service, resolving clients' issues promptly and implementing measures to exceed customer expectations.
• Staff Training and Development: Implement training programs to enhance employee skills and ensure consistent delivery of high-quality service. Provide ongoing coaching and feedback to maintain a highly motivated and skilled workforce.
• Compliance and Safety: Ensure compliance with all applicable regulations, including health and safety standards, licensing requirements, and company policies. Take proactive measures to maintain a safe and secure environment for clients and staff.
• Relationship Building: Foster positive relationships with vendors, suppliers and other stakeholders to negotiate favourable contracts and partnerships, ensuring high-quality products and services are provided to clients.